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LIFETIME / LIMITED WARRANTY

POLICY AND GUIDELINES

Karukinka® branded products covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product, except for products that are identified as “Storyteller Wear”, which instead are covered against manufacturing defects in materials and workmanship for one year.  The warranty for Storyteller Wear applies to all Karukinka® branded products. If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge or replace it, at our discretion. This warranty applies to all authentic “Karukinka Storyteller” products except any products purchased from an unauthorized dealer or seller. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

The products eligible for the lifetime warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime, the lifetime of each product is specified on the composition or care label of each garment.  

For all warranty evaluation, your product must be returned directly to Karukinka® Warranty Department, with a Warranty Return Form that we will provide via email after we receive your inquiry throug our contact page.

All shipping to Warranty must be pre-paid and insured. Karukinka® will not be liable for lost in-bound packages. If warranty does apply after evaluation, pre-paid shipping will be refunded. 

Our policy requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.

Want to begin a warranty claim or begin a return instead? go to our contact page and fill the form with as much information as possible regarding your inquiry.

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