Storyteller FAQs

Product Information

It is a collection of re-made clothing, with exactly the same performance and quality of a new Karukinka product.

A program built to engage with our customers in an effort to keep clothing out of landfills, a circular model where people can extend the life of Karukinka products and keep them inside the value chain. 

Each product has an inside label with detailed care instructions. Please follow these specific instructions as they are tailored to each individual piece and will ensure the piece’s longevity.

For most of our products made from wool, the washing instructions are straightforward:












Order Information

Same as any other product!

You will receive a shipping confirmation email containing the tracking information once your order ships. If you are having trouble tracking your package, contact Customer Service at and we'd be happy to assist.

Orders are shipped within 15-30 business days, but for Storyteller wear it takes from 3-5 to ship.
If you would like to check the status of your order, please contact Customer Service at, and we’d be happy to help.

Orders may be cancelled within 30 minutes of placing your order online. After 30 minutes, your order will begin processing through our fulfillment center and cannot be cancelled.

To cancel your order, email as soon as possible.

Return Information

Yes, there is! The same one as for new products, because we are dedicated to making clothing that is responsibly built for the long haul, so we guarantee everything we make. Karukinka lifetime guarantee covers manufacturing defects in materials and workmanship, regardless of the age of the product, just return it at no cost back to us for a repair, replacement or refund. Nevertheless, the lifetime guarantee does not cover normal wear and tear (the damage that naturally and inevitably occurs as a result of normal use), which we will be happy to repair at a reasonable charge.

You may return unworn, unwashed and unaltered items purchased from Karukinka for a full refund or store credit within 30 days of the purchase date. Find full information here.

Reach out! Visit our contact page for any information regarding your order! We’re here to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.

Trade In Information

We accept used Karukinka clothing that functions perfectly and is in good condition. When you bring us your quality, used Karukinka gear we’ll give you a Storyteller Wear Merchandise Credit valued at up to $160.

Almost, but not everything. We accept most Men's and Women's Karukinka garments, as well as Karukinka accessories. Sorry, no next-to-skin garments or any items that are damaged, missing pieces, or with tags cut out.

Yes, absolutely! If you're no longer using the item you purchased on Storyteller Wear, and it still meets our trade in standards, we’ll gladly buy it back. If the item needs repair, you can always send it in for some care.

Trade ins are accepted via the mail. Please contact us at for more information.

We want your used gear, not your dirty laundry. Please be sure to clean items before trading them in and remove any belongings or trash from the pockets. We clean everything before putting it up for sale, but it's easier to accept the process and is faster with gear that's already been cleaned and inspected.

We accept used Karukinka clothing that functions perfectly and is in good condition. When you send us your quality, used Karukinka gear we’ll give you credit that can be used in Please note that items will not be returned to customers. Items that are not in good working condition will not receive any trade in value and will not be returned.

There are few important steps to trade in by mail:

1. Inspect your gear and make sure that what you're sending us is within the scope of the program.

2. Walk through the online process to make sure your gear is not a next-to-skin item, and that it is functional for the next user.

3. Print the shipping label and ship us your gear.

4. We'll send you a credit for any gear that meets the program's requirements, but we won't issue credit for everything and will not send gear back to customers.

Yes. Shipping and handling charge which will be on us. To minimize the impact on our planet, we would like to avoid any unnecessary shipping, so please do not ship us any accessories or other items that are not accepted by our trade in program. To start a trade in process, please send your inquiry through our contact page.

Rather than mailing you an empty package for you to ship back to us, we ask that you find and use an old bag or box to send us your used gear. In the spirit of Storyteller Wear, extend the life of packaging that already exists, that way we can eliminate the need for any unnecessary packaging and shipping.

NO! It's important to note that we do not accept everything. Gear has to be functional and within the scope of the Storyteller Wear trade in program. To minimize the amount of shipping back and forth, we will not return any gear that does not receive credit.

Please, before you send anything, contact us and send pictures of the product you´ll like to trade in, to make sure we accept whatever you are sending us and we´ll give you a pretty close estimation of the value of your garments. Unfortunately, if the garments you send are not functional or outside the scope of the program, we will not provide credit and will not return your garments. We hope that you send us your used gear to extend its life, so please only mail us items that you are comfortable parting with.

Unfortunately, no, therefore we ask that you pay close attention to what we do and don't accept and only send us functional used Karukinka gear that is accepted by the trade in program. We do not send back gear, so that we can avoid the environmental costs associated with an additional and unnecessary leg of shipping. We will recycle or repurpose any used Karukinka product that cannot be resold, so you'll gain the satisfaction of knowing that your old Karukinka clothing will not end up in a landfill or an incinerator.

Merchandise credits can be used when purchasing used or new gear on

Of course! It´s a worldwide program.


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